Account Deletion
Learn how to remove your data and delete your account permanently from Nexmeet.
1. What is deleted
Upon requesting the deletion of your Nexmeet account, the following data will be permanently removed from our systems:
Permanently deleted data
- Full profile: name, email, photo, username, and phone number
- Availability history and personal calendar
- Group participation and messages sent
- Poll votes and venue preferences
- App notifications and settings
- Authentication token and active sessions
This action is irreversible. Once deleted, it is not possible to recover your account or any data associated with it.
2. Data retained for legal obligations
In compliance with legal obligations (GDPR, Marco Civil da Internet), minor records may be retained for up to 6 months:
- Anonymized access logs required by internet regulations
- Financial transaction records for accounting and tax purposes
These records do not identify the user by name or email after account deletion.
3. Partner Accounts (Merchants)
Attention — Users with a Partner account
If you have a Partner/Merchant account, there are additional steps before deletion:
- Pending payments: Any outstanding charges must be settled before deletion. Cancellation does not exempt existing debts.
- Financial history: Invoices and receipts are retained for 5 years as required by tax regulations, even after account closure.
- Active plan: Active subscriptions will be cancelled automatically. There are no partial refunds for unused periods.
- Establishment details: Name and data of the registered venue will be removed after settlement of pending issues.
We recommend contacting us by email before requesting deletion to clear any financial pending issues.
4. Deletion timeframe
Upon receipt and verification of your request:
- Regular account: deletion completed within 15 calendar days
- Partner account: deletion completed within 30 calendar days, after checking for pending financial issues
You will receive an email confirmation once the process is complete.
5. How to request deletion
You can request account deletion in two ways:
- Via app: Go to My Profile → Delete Account at the bottom of the profile page. A confirmation form with all information will be shown.
- By email: Send a message to privacy@nexmeet.app with the subject "Account Deletion Request" and your registered account email.privacidade@nexmeet.app
Request Account Deletion
Enter the email registered on Nexmeet. Your request will be registered and processed within 15 calendar days (30 days for Partner accounts).